Frequently Asked Questions
We’re operating as normal and we don’t expect any delays, however it might take your national mail service a little longer to deliver your parcel.
Where is my order/Track
When your item is despatched, we will send you an email with your tracking information. You should receive a tracking number and link to a website where you can track your parcel.
We are aware that tracking isn’t working for some of our custom products. If you ordered a custom item and haven’t been sent any tracking 7 working days after ordering, let us know and we can help you out.
If you need help, give us a shout on email or Live Chat. We’re always happy to lend a hand.Can I cancel my order
We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.
However, we always want to help so please drop us an email (with your order number) to [email protected], or talk to us via Live Chat below, and we’ll try our best to get your order cancelled for you.
If we’re lucky enough to cancel that in time, we’ll process your refund right away
Something is missing from my order
If you ordered more than one product, it’s very likely that they will arrive separately as our products are made by various partners. You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.
If you’re still unsure about the whereabouts of your missing item, shoot us an email or contact us via Live Chat
What’s your return/exchange policy?
We have different rules for non-custom and custom products, so please read the below carefully.
Faulty (sorry) or unwanted products can be returned within 30 days after delivery for a refund or replacement. Please ensure that your product is returned to us in its original packaging where possible. We can’t accept unwanted products after 30 days.
As this product is made especially for you, we can’t offer a refund like we do on our non-personalized products. However, please get in touch with us within 30 days of delivery if you are unhappy with your item and we’ll do everything we can to make things right.
Cost of returns:
You will need to cover the cost of the return. Please try to send your return via a tracked service as we can’t be held responsible for your return going missing in action.I received a faulty item
Uh oh, sorry about that. We’re happy to arrange a refund or replacement for you. Please contact us within 30 days of receipt of the item and we’ll get that sorted for you.
Email us at [email protected] or hit us up on Live Chat below.
Where do I send my returns?
Please contact our support team via email or Live Chat for the correct return address. As our products are fulfilled by various partners, the return address on your parcel might not be the closest (and cheapest) for you.
We offer worldwide shipping for $3 on our non-custom products.
For our custom products, shipping depends on your location and which product you order. Our rates are calculated dynamically at checkout based on the couriers latest rates. Fancy, huh?
***All our orders are subject to customs and tax charges, depending on the country you are shipping them to. We recommend you check your country’s policy on this prior to ordering.
Usually a note will be posted through your door advising you of this charge, and your item will not be delivered or be available for collection until the charge has been paid. We are not able to refund any customs charges.
Do you ship to my country?
Our personalised products are available for worldwide delivery.
Unfortunately, some of our carriers have restrictions on our non-personlized products so we can’t ship them everywhere. Sorry about that.
Here is a list of countries that we currently have can’t ship our non-personalized products to:
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belize, Benin, Bermuda, Bhutan, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Cuba, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Haiti, Heard Island And Mcdonald Islands, Honduras, Iceland, Iran, Islamic Republic Of, Iraq, Isle Of Man, Jamaica, Jordan, Kenya, Kiribati, Kuwait, Lesotho, Liberia, Libya, Liechtenstein, Macedonia, Republic Of, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico, Moldova, Republic of, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Qatar, Republic of Cameroon, Reunion, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, St. Vincent, Sudan, Swaziland, Tanzania, United Republic Of, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, British, Wallis And Futuna, Western Sahara, Zambia, Zimbabwe.
I won’t be at home to receive my order. What now?
That’s okay, you’re out living your best life.
Your postie should either leave your parcel in a safe place, with a neighbour, or he’ll drop a ‘We Missed You’ card in your letterbox.
The postie should reattempt delivery at least once or you can fetch it from your local sorting office within 7 days. Be sure to take the card and some form of photo ID with you.
What payment methods do you accept?
We accept the following payment methods:
American Express, Mastercard, Apple Pay, Google Pay, Visa, Mastero, Shop Pay.I have a Bluecrate voucher/gift card. How do I use it?
Once you’re ready to checkout, enter your code in the designated discount/voucher space.
Write To Us
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1969 NW Johnson St #302, Portland, OR 97209
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